Refund policy

Return & Refund Policy

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and returned with any original packaging where applicable. Please do not send your purchase back without contacting us first.

To start a return, email us at hello@muraloom.com with your order number, the email address used at checkout, and the reason for your return. If your return is approved, we will provide return instructions and the applicable return address.

Return shipping costs

For returns due to a change of mind, the customer is responsible for return shipping costs.

If you received an incorrect, damaged, or defective item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging. If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement, refund, or return shipping assistance.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, refunds are issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process and display the refund.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part or a confirmed damaged or defective item.

Non-returnable items

Items that have been used, damaged after delivery, altered, or returned without prior approval may not be eligible for a refund.

Order cancellations

If you need to cancel or change an order, please email hello@muraloom.com as soon as possible. We will do our best to help, but we cannot guarantee cancellations or changes once an order has entered processing or has shipped.