We’d Love to Hear From You
Whether you have a question about a product, need help with an order, or simply want to share your thoughts, we’re here for you.
Send Us a Message
Questions or order support? Send us a message—we’ll reply within 1–2 business days. For order inquiries, please include your order number.
Email Us
hello@muraloom.com
Response Time
Within 1–2 business days
Order Support
Please include your order number
Frequently asked questions
What is the return policy?
Eligible items may be returned within 14 days of delivery. Products must be unused, in their original condition, and returned with their original packaging. Please contact us at hello@muraloom.com before returning an item. Approved return shipping is covered by Muraloom.
Are any purchases final sale?
Items clearly marked as “Final Sale,” gift cards, and personalized or custom-made products cannot be returned. Any final-sale status will be shown on the product page before purchase.
When will I get my order?
Orders are typically delivered within 7–20 business days. Delivery times may vary by destination, customs processing, and local carrier conditions. Tracking information will be emailed to you once your order ships.
How can I track my order?
Once your order ships, we’ll email you a tracking number and link. Please allow a few business days for the carrier to update the tracking information.
How much does shipping cost?
Standard shipping is free on qualifying orders of $79 or more. Any applicable shipping charges will be displayed at checkout before payment.